Digital Exclusion Statistics: Understanding the Digital Divide
The concept of digital exclusion refers to the gap between individuals and communities who have access to the internet and those who do not. This disparity affects various aspects of life, including education, employment, healthcare, and civic participation. In this article, we will delve into the digital exclusion statistics and explore the key issues, barriers, and emerging themes related to digital inclusion.
Prevalence of Digital Exclusion
According to the Good Things Foundation's Digital Nation report, each year, they provide a summary of key statistics about digital inclusion, who is most affected by digital exclusion, and emerging themes. In 2023, the House of Lords Digital Exclusion report highlighted the importance of community-based digital inclusion support. The report emphasized the need for a new strategy and a dedicated unit to address the issue of digital exclusion.
Internet Access and Usage
A report by Ofcom in 2022 revealed that 7% of adults in the UK lack basic digital skills, and 13% have limited internet access. Furthermore, the report found that 23.9 million people in the US remained offline at the start of 2025, despite 93.1% of the population using the internet. This staggering number highlights the consequences of digital exclusion, which can affect education, employment, healthcare, and civic participation.
Demographic Factors and Digital Exclusion
- Age: Digital exclusion is more common at older ages, with 15% of Scotland's adult population lacking foundation-level digital skills.
- Rurality: Counties with a high digital divide have a higher share of rural populations, veterans, living in poverty, and disabled individuals.
- Socio-economic status: Low-income countries face stark gaps in critical connectivity indicators, cutting off vulnerable people from online access to information, education, and employment opportunities.
Barriers to Digital Inclusion
Research has identified several barriers to digital inclusion, including:

- Affordability: The cost of internet access and devices is a significant barrier to digital inclusion.
- Skills: Limited digital skills and confidence can prevent individuals from effectively engaging online.
- Accessibility: People with disabilities or those living in rural areas may face challenges in accessing digital technologies.
Digital Inclusion and Economic Impact
Digital exclusion can have significant economic implications, including:
- Labor market: Digital disengagement and other forms of digital exclusion are negatively associated with social, health, employment, and financial inequalities.
- Healthcare: Limited access to digital tools and services exacerbates existing inequalities in healthcare.
- Education: Digital exclusion can hinder access to educational resources and opportunities.
Conclusion
Digital exclusion statistics paint a concerning picture of the digital divide in the UK and beyond. Understanding the key issues, barriers, and emerging themes related to digital inclusion is crucial in addressing this issue. By providing community-based digital inclusion support, promoting digital skills development, and ensuring accessibility and affordability, we can work towards a more inclusive digital society.
References
For further reading and resources on digital exclusion statistics and digital inclusion, please refer to the following sources:
- Good Things Foundation's Digital Nation report
- House of Lords Digital Exclusion report 2023
- Ofcom's 2022 Digital Exclusion Review
- ITU Secretary-General Doreen Bogdan-Martin's statement on digital realities between high-income and low-income countries